95 % Client Satisfaction

Satisfaction across our service areas is based on recovery & solution, as well as building long-term relationships. Through our service recovery process, continuous improvement initiatives, loyalty programs, and value-added services, we differentiate ourselves in this industry. The goal is to create such positive experiences that clients become advocates, actively recommending Novera Solutions to others in their networks.  

Consistency

Consistency isn't just about doing things the same way—it's about reliably delivering the excellence you expect, regardless of which service you need or when you need it.

Novera Solutions' approach makes consistency absolutely critical because:

  • Trust Compounds: Clients who have a positive experience with one service will try others, but only if they expect the same quality
  • Reputation Protection: One inconsistent experience can damage your credibility across all service lines
  • Operational Efficiency: Standardized processes reduce errors and training time
  • Regulatory Compliance: Consistency helps ensure you meet standards across all regulated services

Time and price are two major aspects for a company and its clients. We are committed to satisfying our clients and making them happy. 

90 % Clients Repeated

We know what you want. Strategies for retaining you as clients at Novera Solutions based on service excellence and consistency, relationship building, value-added services, proactive communication, cross-service integration, loyalty programs & incentives, convenience factors, and even emotional connection. When you trust us with multiple aspects of your life, you're much more likely to return and refer others.

Guaranteed Quality

We stand behind every service we provide, quality standards, and clear accountability measures.

Our Promise to You

"If we fail to meet any of our quality standards, we will make it right through service correction, fee adjustment, or full refund. Your success and satisfaction are our primary measures of success."

Questions about our quality guarantee? Contact us directly to discuss how we can ensure excellence in your specific situation.